FAQs

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email along with the link to track your order.

Or, you can track the status of your order from your "order history" section on your account page on the website.

We can only change orders that have not been processed for shipping yet.

To make changes to your order, please reach out to support by submitting your request via "contact us" form.

You can purchase on our website using a debit, credit card, net banking or UPI.

Additionally, we support Paypal, Amazon Pay, Apple Pay, Google Pay, Paytm, and other wallets.

You can choose these payment methods at checkout.

Yes we offer Afterpay on orders $100 or more.

At checkout out, simply enter your voucher into the discount code box. This will then automatically apply the voucher to your order balance.

Yes, we do accept returns subject to fulfilment of the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The item should have its original packaging with all the tags etc.
- The return or exchange request is made within 7 days of delivery.

To request for a return, please reach out to support by submitting your request via "contact us" form. A member of our support staff shall respond as soon as possible.

We do accept exchanges and they follow the same conditions as returns.

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The item should have in its original packaging with all the tags etc.
- The return or exchange request is made within 30 days of delivery

To request an exchange, please submit your request via "contact us" form. A member of our support staff shall respond as soon as possible.

Yes, the Luna Lovewitch range is available exclusively for in The Crystal and Wellness Warehouse retail stores:

Chermside | Shop 250/395 Hamilton Rd, Chermside |  Cinema End Of Centre, Opposite Supre Clothing | (07) 3256 3224

Springfield | Shop 210, Orion Springfield Central | 1 Main Street, Springfield, Qld, 4300 | Located Level One, Opposite Coles | (07) 3470 0763

Morayfield | Shop 213/171 Morayfield Rd, Morayfield | Big W End Of Centre, Opposite Dangerfield | (07) 5428 2151

If your new purchase is not suitable, we offer the below returns and exchange policy.
As clearly marked with multiple signage throughout our retail locations, we comply with Australian consumer law from the office of fair trading on refunds and returns.

TCAWW Pty Ltd exchange policy

- We are happy to exchange or offer store credit within a strict two weeks of original purchase date with proof of purchase (store receipts must be sighted)
- Goods must be in original packaging and labelling, and in perfect sellable condition.
- Due to the fact we don’t have change rooms we offer refunds on clothing only.
- Due to Australian health and safety regulations, earrings of any kind cannot be exchanged or returned.
- We are not required to return an item if you have simply changed your mind.
- If an item is faulty, we are happy to exchange it.
- We are must be advised in writing with photos of any faulty product within 7 days of purchase date.

See our Crystal and Precious Stone Disclaimer here

See our Luna Lovewitch Enchanted Herbs - Safety And Care Sheet here

Care of your framed insects

• All frames are fumigated and are professionally prepared. As this is a natural product book lice may occur in your frame. Book lice are present in most environments, do not carry disease and are best dealt with by following the instructions below.
• These tiny insects may be detected by black dust underneath the bug. ( Please note not all black dust is from mites - some dust may occur from material that has shed off the body during transport ). If you see tiny mites running around within the frame immediately place frame inside a plastic bag and put into freezer for a minimum of 72 hours then left out for a period of 7 days then repeat the freezing for 72 hours ( this will then kill any remaining eggs ). If you have a collection constant monitoring is highly recommended to avoid these tiny insects attacking your specimen. Keep framed specimens out of direct sunlight and keep in low humid areas. This will prevent mould and help prevent book lice.
• Mould growing on your specimen. This may occur during high humid / rainy conditions where low air flow, humidity and sunlight combined may cause condensation which may cause mould. This may occur on one or all of your specimens. 
• Open back up ( leave hook side on ) carefully brush the mould off with small brush ( eg. makeup brush ) and leave out for 24 hours in a nice dry spot. Watch for ants.Clean glass whilst open – just in case any mould spores there. Also if you see any mould spores on the backboard gently brush away.Then tape back up with craft tape.
• Correct care for your framed insect specimen will ensure many years of enjoyment. Do not leave unattended in box / on wall for long periods of time without monitoring. We will assume no liability for failure to comply with the instructions above.

Specimens

• All our framed items - beetles, butterflies, dragonfly, spiders, scorpions, stick insects, cicada, bats and other insects are REAL and professionally mounted.
• Insects are a natural product and as such small variations may occur. All images on our website are taken in house and are indicative only of the item that is purchased.
• All the framed insects are permanently mounted to the backboard and cannot be removed without causing damage to the specimen.
• We do not trade in endangered, rare or otherwise protected wildlife. We source some of our supplies of common, abundant species from Government regulated ranching cooperatives in many countries. Some countries require strict permits for export to regulate and control populations. Your purchase actually aids environmental conservation rather than detracting from it by encouraging the indigenous caretakers to maintain host plant areas and all taxes on permitted insects go toward government regulatory control. Breeders (often called farmers) can be single people or families operating a 'cottage industry' to produce pupae. Small breeders are sometimes organised in cooperatives. At the other extreme, large butterfly farms can have many employees. We cannot assess the number of breeders, but many hundreds are involved, notably in tropical countries (including Colombia, Costa Rica, Ecuador, El Salvador, Indonesia, Kenya, Malaysia, Suriname, Philippines, Tanzania, and Thailand). Dickinson (2004) reported that 250 farmers were contributing to the Amani Butterfly Project (Morgan-Brown 2007). Being engaged in such a process can have social, economic, and environmental benefits: "Butterfly farming allows the local community to diversify their income generating activities and to work at home around childcare and domestic duties. It also raises awareness among residents and decision makers of the benefits of conservation." (Zanzibar Butterfly Centre ) 2011. It is the destruction of habitat by human intervention that is the principal factor in the extinction of any insect not the collection of insects for educative or commercial purposes. Some are bred some are wild caught.  All have permits from respective countries.
• This is a sustainable practice industry - whereby breeding and collection is done without harming the environment and in turn safeguards environmental destruction of habitat. Most are bred for purpose that’s why they don’t have tattered wings whilst some are wild caught on strict country regulatory permits. They are all common abundant species. Any company/website that says their stock died of natural causes is being deceitful otherwise their framed items wouldn’t be perfect specimens . I have personally visited many of our insect suppliers and their families . It is true the business supports local communities. Rather better for the environment that they look after the habitat which provides them with a living then cut forests down for crops . Imports are strictly governed by the Wildlife Trade Regulatory Authority. Import regulations are managed by The Department of Agriculture, Water and the Environment.